Cancellation/Refund Policy

We understand plans can change and we want to work with you to procure your digital security. 1stGateKey.net will require an initial payment known as the ‘setup fee’ appropriate to the size of operations and user count. The ‘setup fee’ is equal to one (1) month of the user count fee. This service may be cancelled at any time  with a thirty (30) day written notice for cancellation. Any cancelation requests from day one (1) up to day (182) with an approved, signed, and paid contract will be eligible for a 40% refund of the setup fee. Any cancelations requests from day (183) to day (365) with an approved, signed, and paid contract will be eligible for a 20% refund of the setup fee. Per user fees will end 30 days from the written cancellation date request. Per user count will remain the same and not increase or decrease during the 30-day cancellation period.

We understand cancelations will occur however please take advantage of our skilled staff to arrange an overview and determine best course of action. You may cancel your agreement with 1stGateKey.net at any time. We would be happy to apply your balance toward the new plan selection or modified plan selection as company needs may change. Rates and fees for plan modifications may be different due to availability, time, and demand seasons (supply & demand). Please consult with our technical service professionals for actual details.