1STGATEKEY.NET SERVICE SUBSCRIPTION AGREEMENT (US)
1. USE OF THE 1STGATEKEY.NET SERVICES
1.1 Rights Granted. Subject to the terms and conditions of this Service Subscription Agreement (“Agreement”) and the separately provided, confidential quote (“Quote”), 1STGATEKEY.NET grants to Subscriber, during the Term (as defined in Section 4.1 below), a limited, worldwide, non-exclusive, non-sublicensable, non-transferable (except as permitted in Section 8.2): right to use the 1STGATEKEY.NET Services (as defined herein).The 1STGATEKEY.NET Services will be provided to Subscriber and its designated users that are paid for by Subscriber, which may include its employees, contractors, dealers/distributors and other third parties working for Subscriber. 1STGATEKEY.NET reserves the right to modify or discontinue the 1STGATEKEY.NET Services, any plan or any feature or functionality thereof at any time, but for discontinuation 1STGATEKEY.NET will provide thirty (30) days prior notice to Subscriber.
With respect to Subscriber, the “1STGATEKEY.NET Services” includes the plan and/or products identified in the Quote.
1.2 Technical Support Services. For so long as Subscriber is current with its payment of the fees specified in the Quote, 1STGATEKEY.NET will use reasonable efforts to provide an administrator designated by Subscriber with technical support services relating to the 1STGATEKEY.NET Services by phone, support portal, and email as stated in the Terms of Service.
1.3 Professional Services. If set forth in the Quote, Subscriber shall engage 1STGATEKEY.NET to perform professional services fee in exchange for 1STGATEKEY.NET providing reasonable assistance with initial onboarding and deployment efforts. 1STGATEKEY.NET shall perform professional services in a professional and workmanlike manner, and with the appropriate care and skill.
1.4 Use Restrictions. Except as otherwise explicitly provided in this Agreement or as may be expressly required by applicable law, Subscriber will not, and will not permit or authorize third parties to: (a) rent, lease, disclose, transfer, or otherwise permit third parties (other than designated users as described in Section 1.1 above) to use the 1STGATEKEY.NET Services or Documentation; (b) use the 1STGATEKEY.NET Services to provide services to third parties (e.g., as a service bureau); (c) breach, circumvent, tamper with or disable any security or other technological features or measures of the 1STGATEKEY.NET Services; (d) attempt to probe, scan or test the vulnerability of any systems related to the 1STGATEKEY.NET Services, including penetration or load tests, without 1STGATEKEY.NET’s prior written approval for each test instance; or (e) reverse engineer, modify, adapt, hack or otherwise attempt to discover the underlying structure, technology or algorithms of the 1STGATEKEY.NET Services. Subscriber is responsible for all activity that occurs under its 1STGATEKEY.NET Services account(s).
1.5 Compliance with Laws. Subscriber will use the 1STGATEKEY.NET Services and Documentation in compliance with all applicable laws and regulations. Without limiting the foregoing, Subscriber may not export from the United States the 1STGATEKEY.NET Services or any direct product thereof in violation of any restrictions, laws or regulations of the United States Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control, or any other United States or foreign agency or authority. 1STGATEKEY.NET will comply with all applicable laws and regulations in its performance of this Agreement.
1.6 California Consumer Privacy Act.
• “Business” has the meaning given that term under the CCPA.
• “CCPA” means the California Consumer Privacy Act, as may be amended from time to time, and any rules or regulations implementing the foregoing.
• “Personal Information” means any information Subscriber provides to 1STGATEKEY.NET that relates to or could be associated with an individual or household.
• “Service Provider” means an entity that receives Personal Information and is prohibited from retaining, using, selling, or disclosing such information (a) for any purpose other than the specific purpose of performing 1STGATEKEY.NET Services for Subscriber, including to improve its own services or to develop new services, or (b) outside of the Service Provider’s direct relationship with the Business.
1.6.2 The parties agree that, for purposes of the CCPA, Subscriber is a Business and 1STGATEKEY.NET is a Service Provider. Subscriber represents and warrants that it will only provide or make Personal Information available to 1STGATEKEY.NET in compliance with the CCPA.
1.6.3 Notwithstanding anything to the contrary in the Agreement, 1STGATEKEY.NET shall not (1) retain or use Personal Information other than as needed to perform 1STGATEKEY.NET Services or (2) Sell or otherwise disclose such Personal Information except to Service Providers needed to render 1STGATEKEY.NET Services.
1.6.4 Notwithstanding anything else in this Agreement, Subscriber agrees that 1STGATEKEY.NET, its affiliates, and each of their directors, officers, employees, agents, representatives, successors and assigns will not be liable under the Agreement for any claim arising from any action or omission by 1STGATEKEY.NET that resulted from the Subscriber’s instructions or from Subscriber’s failure to comply with its obligations under the CCPA.
1.7 Protection against Unauthorized Use. Safeguarding the security of Subscriber Data (as defined in Section 2.1 below) that resides within the 1STGATEKEY.NET Services is a shared responsibility between 1STGATEKEY.NET (the “Data Processor”) and the Subscriber (the “Data Controller”) and, consequently: (a) 1STGATEKEY.NET is responsible for any unauthorized access to, alteration of, or the deletion, destruction, damage, loss or failure to store and/or process any Subscriber Data that can be traced back to 1STGATEKEY.NET’s personnel or 1STGATEKEY.NET’s security control failure, and (b) Subscriber is responsible for any unauthorized access to, alteration of, or the deletion, destruction, damage, loss or failure to store and/or process any Subscriber Data that can be traced back to Subscriber’s personnel or Subscriber’s security control failure. Furthermore, 1STGATEKEY.NET is responsible for properly configuring and administering the 1STGATEKEY.NET Services and taking appropriate measures to maintain the security, protection and backup of Subscriber Data, including using encryption technology to protect Subscriber Data, and to routinely archive Subscriber Data. Subscriber shall be responsible for Subscriber Data that is added, modified, and removed from its 1STGATEKEY.NET Services account and for maintaining the security of its systems that interface with the 1STGATEKEY.NET Services and any account access passwords relevant to the 1STGATEKEY.NET Services, and will use reasonable efforts to prevent any unauthorized use of the 1STGATEKEY.NET Services and Documentation and immediately notify 1STGATEKEY.NET in writing of any unauthorized use that comes to Subscriber’s attention. If there is unauthorized use by anyone who obtained access to the 1STGATEKEY.NET Services directly or indirectly through Subscriber, Subscriber will take all steps reasonably necessary to terminate the unauthorized use. Subscriber will cooperate and assist with any actions taken by 1STGATEKEY.NET to prevent or terminate unauthorized use of the 1STGATEKEY.NET Services or Documentation.
1.8 Incident Management. In the event that 1STGATEKEY.NET or Subscriber becomes aware that the security of the 1STGATEKEY.NET Services is adversely impacted, and this event subsequently leads to Subscriber Data in 1STGATEKEY.NET’s control being subject to use or disclosure not authorized by this Agreement (a “Security Incident”), the knowledgeable party will promptly (but in any case not later than seventy-two (72) hours after becoming aware of such Security Incident): (a) assess the nature and scope of the Security Incident; (b) identify the Subscriber Data involved, if any; (c) take appropriate steps to contain, control and stop the Security Incident; and (d) collaborate with the other party in providing relevant information that can be used to address and mitigate the impact of the Security Incident, subject to any request by law enforcement or other government agency to withhold such notice pending the completion of an investigation.
1.9 Reservation of Rights. 1STGATEKEY.NET reserves to itself all rights in and to the 1STGATEKEY.NET Services and Documentation not expressly granted to Subscriber under this Agreement.
2.1 Confidentiality. In connection with this Agreement, each party will have access to certain non-public information provided by and regarding the other party that is marked or otherwise should reasonably be understood to be treated as confidential (“Confidential Information”) including, for Subscriber, its user email addresses, user names and passwords (“Subscriber Data”). Except as otherwise permitted by this Agreement or as reasonably required for 1STGATEKEY.NET to provide the 1STGATEKEY.NET Services, each party shall keep confidential and not intentionally disclose to any third party (other than its directors, officers, employees, agents and representatives on a need-to-know basis) or use any Confidential Information of the other party; provided, however, that neither party shall be prohibited from disclosing or using Confidential Information that: (i) is publicly available or becomes publicly available through no act or omission of the receiving party, (ii) is or has been disclosed to such party by a third party who is not under an obligation of confidentiality with respect thereto, (iii) is or has been independently developed by such party, without use or reference to the other party’s Confidential Information, or (iv) must be used or disclosed under court order or applicable law, provided such use or disclosure is to the minimum extent required by such court order or applicable law. If legally permissible, the receiving party shall promptly notify the disclosing party of any pending disclosure of the disclosing party’s Confidential Information that may be so required and consult with the disclosing party prior to such disclosure as to the advisability of seeking a protective order or other means of preserving the confidentiality of the Confidential Information. 1STGATEKEY.NET will operate the 1STGATEKEY.NET Services using reputable third party web service providers, co-location facilities and the like.
2.2 Feedback. If Subscriber provides any feedback to 1STGATEKEY.NET concerning the functionality or performance of the 1STGATEKEY.NET Services (including identifying potential errors and improvements), Subscriber hereby assigns to 1STGATEKEY.NET all right, title, and interest in and to the feedback, and 1STGATEKEY.NET is free to use and disclose the feedback without payment or restriction. However, in connection with its use of feedback, 1STGATEKEY.NET will not disclose any information that identifies Subscriber or any of its users to any third party, and will not use Subscriber’s trademarks and logos without Subscriber’s prior written consent.
3. FEES AND PAYMENT
3.1 Fees and Payment Terms. Subscriber will pay 1STGATEKEY.NET the fees specified in the Quote. Full payment for the 1STGATEKEY.NET Services for the first year of the Term is due within thirty (30) days of the Subscription Start Date (as defined in the Quote), unless otherwise set forth in the Quote. Fees for any additional years under the Term and fees for all Renewal Terms are payable annually in advance and due on the applicable anniversary of the Subscription Start Date. All amounts payable are denominated in United States dollars, and Subscriber will pay all such amounts in United States dollars. Any payment not received from the Subscriber by the due date shall accrue interest at a rate equal to the lower of 1.5% per month or the maximum rate permitted by law on the outstanding balance. Subscriber will be responsible for all taxes associated with the 1STGATEKEY.NET Services, other than U.S. taxes based on 1STGATEKEY.NET’s net income. All fees are non-refundable.
3.2 Additional Users. The number of Users included in the baseline Fees shown in the Quote determines the initial invoice amount. If Subscriber wants to add additional users beyond the total included in the baseline Fees (“Additional Users”), Subscriber may purchase additional subscriptions in blocks of users and for the price specified in the Quote. Additionally, 1STGATEKEY.NET will periodically assess whether Additional Users exist, and, if found, 1STGATEKEY.NET will invoice Subscriber for the number of Additional Users. Fees for Additional Users will be prorated based on the time remaining until the expiration of the Term or the then-current Renewal Term, as applicable, so that all users renew on the same date.
3.3 Innovation Increase. 1STGATEKEY.NET reserves the right to increase the fees for the 1STGATEKEY.NET Services by up to ten percent (10%) per year during the Term, effective on each anniversary of the Subscription Start Date, to reflect 1STGATEKEY.NET’s continued innovation investment in the 1STGATEKEY.NET Services. Any such increase will be invoiced in advance of the year during which such increase would take effect and will be based on the number of Subscriber’s users at that time.
3.4 Fees for Professional Services. If set forth in the Quote, Subscriber will pay 1STGATEKEY.NET a professional services fee in exchange for 1STGATEKEY.NET providing reasonable assistance with initial onboarding and deployment efforts as defined in more detail in a separate Statement of Work entered into by and between 1STGATEKEY.NET and Subscriber.
4. TERM AND TERMINATION
4.1 Term. Unless this Agreement is terminated earlier in accordance with this Section 4, the initial term of this Agreement will be the period between the Subscription Start Date and the Subscription End Date as set forth in the Quote (the “Term”), and will automatically renew for successive, one-year periods (each, a “Renewal Term”) unless either party provides the other party with written notice of non-renewal at least thirty (30) days prior to the end of the then-current period.
4.2 Termination. If Subscriber fails to timely pay any fees or otherwise breaches any term or condition of this Agreement, 1STGATEKEY.NET may, without limitation to any of its other rights or remedies, immediately suspend the 1STGATEKEY.NET Services with notice to Subscriber until Subscriber cures the applicable breach. 1STGATEKEY.NET may terminate this Agreement effective after fifteen (15) days’ notice if Subscriber breaches any term of this Agreement and such breach is not cured within the notice period.
4.3 Post-Termination Obligations. If this Agreement is terminated for any reason or otherwise expires (a) 1STGATEKEY.NET will, within thirty (30) days, delete all information uploaded by Subscriber or its users to the 1STGATEKEY.NET Services from its (and its subcontractors’) active and passive instances of the 1STGATEKEY.NET Services, which shall include any archived information, backups and log files (it being understood that this information cannot be retrieved by Subscriber after such termination or expiration), (b) each party will remove all of the other party’s Confidential Information from its (and its subcontractors’) systems, (c) all related Documentation and will destroy, and document in writing such destruction of, any embodiments of these materials stored in or on a reusable electronic or similar medium, including but not limited to memory, disk packs, tapes and other peripheral devices, and (d) upon request by 1STGATEKEY.NET, Subscriber will provide 1STGATEKEY.NET with a written certification signed by an authorized Subscriber representative certifying that all Subscriber’s use of the 1STGATEKEY.NET Services and Documentation has been discontinued. The provisions of Sections 2, 3 (with respect to payment obligations accrued during the Term), 4.3, 5.2, 7 and 8 will survive any termination or expiration of this Agreement.
5. WARRANTIES; DISCLAIMER; THIRD PARTY SERVICES; GOVERNMENT TERMS
5.1 Warranties; Service Level Agreement. Each party represents and warrants to the other that this Agreement constitutes a valid and binding agreement enforceable against such party in accordance with its terms. Subject to the terms and conditions herein, 1STGATEKEY.NET guarantees 99% availability of the 1STGATEKEY.NET Services. Availability is based directly on 1STGATEKEY.NET’s. Downtime does not include unavailability due to Force Majeure (as defined in Section 8.5 below) or due to planned 1STGATEKEY.NET downtime with at least 48 hours prior notice to Subscriber. If 1STGATEKEY.NET fails to meet the 99% availability stated herein, as Subscriber’s sole and exclusive remedy, Subscriber will receive the following credit: for every 15 minutes of downtime, Subscriber will receive a credit equal to 5% of Subscriber’s annual fee for the affected 1STGATEKEY.NET Service, divided by 12. However, Subscriber’s maximum, total credit in any calendar month shall not exceed 100% of the fees for the affected 1STGATEKEY.NET Services paid by Subscriber and attributable to that month. To receive a credit, Subscriber will need to request the credit in writing via email and provide documented proof of the downtime in the form of traceroute reports within thirty (30) days of the downtime.
5.2 Disclaimer. EXCEPT FOR THE EXPRESS REPRESENTATIONS AND WARRANTIES STATED IN THIS AGREEMENT, THE 1STGATEKEY.NET SERVICES, SOFTWARE AND DOCUMENTATION ARE PROVIDED AS-IS AND 1STGATEKEY.NET MAKES NO ADDITIONAL REPRESENTATION OR WARRANTY OF ANY KIND WHETHER EXPRESS, IMPLIED (EITHER IN FACT OR BY OPERATION OF LAW), OR STATUTORY, AS TO ANY MATTER WHATSOEVER. 1STGATEKEY.NET EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, NON-INFRINGEMENT, ACCURACY AND TITLE. 1STGATEKEY.NET DOES NOT WARRANT THAT THE 1STGATEKEY.NET SERVICES OR SOFTWARE ARE ERROR-FREE OR THAT OPERATION OF THE 1STGATEKEY.NET SERVICES OR SOFTWARE WILL BE UNINTERRUPTED.
5.3 Third Party Services. 1STGATEKEY.NET provides connectors, which are configured by and at the Subscriber’s discretion, for the 1STGATEKEY.NET Services that interact with third party applications, and 1STGATEKEY.NET may or may not have a commercial or contractual relationship with the providers of those applications. 1STGATEKEY.NET monitors the working condition of these connectors and will use commercially reasonable efforts to resolve any issues that may arise from such a provider changing the login procedure of its application. However, Subscriber acknowledges and agrees that 1STGATEKEY.NET is not responsible for any changes to or functionality or defect of any third-party applications and that interoperability with the 1STGATEKEY.NET Services can be broken temporarily or permanently at any time.
5.4 Government Terms. 1STGATEKEY.NET provides the 1STGATEKEY.NET Services for ultimate federal government end use solely in accordance with the terms of this Agreement. If Subscriber (or any of its customers) is an agency, department, or other entity of any government, the use, duplication, reproduction, release, modification, disclosure, or transfer of the 1STGATEKEY.NET Services, or any related documentation of any kind, including technical data, software, and manuals, is restricted by the terms of this Agreement. All other use is prohibited and no rights other than those provided in this Agreement are conferred. The 1STGATEKEY.NET Services were developed fully at private expense.
6. INTELLECTUAL PROPERTY INDEMNIFICATION
6.1 Indemnification. Subject to Section 6.3, 1STGATEKEY.NET will defend Customer from any and all claims, demands, suits or proceedings brought against Customer by a third party alleging that the Service, as provided by 1STGATEKEY.NET to Customer under this Agreement infringes any patent, copyright, or trademark or misappropriates any trade secret of any third party (each, an “Infringement Claim”). 1STGATEKEY.NET will indemnify Customer for all damages, costs, reasonable attorneys’ fees finally awarded by a court of competent jurisdiction, or paid to a third party in accordance with a settlement agreement signed by 1STGATEKEY.NET, in connection with an Infringement Claim. In the event of any such Infringement Claim, 1STGATEKEY.NET may, at its option: (i) obtain the right to permit Customer to continue using the Service, (ii) modify or replace the relevant portion(s) of the Service with a non-infringing alternative having substantially equivalent performance within a reasonable period of time, or (iii) terminate this Agreement as to the infringing Service and refund to Customer any prepaid, unused Fees for such infringing Service hereunder.
6.2 Exclusions from Obligations. 1STGATEKEY.NET will have no obligation under this Section 6 for any infringement or misappropriation to the extent that it arises out of or is based upon (a) use of the 1STGATEKEY.NET Services in combination with other products or services; (b) use of the 1STGATEKEY.NET Services by Subscriber for purposes outside the scope of the rights and licenses granted to Subscriber; (c) Subscriber’s failure to use the 1STGATEKEY.NET Services in accordance with this Agreement and the Documentation; (d) any modification of the 1STGATEKEY.NET Services by Subscriber not made or authorized in writing by 1STGATEKEY.NET; or (e) any activity after 1STGATEKEY.NET has provided Subscriber with a work around or modification that would have avoided such Claim. This Section 6 sets forth 1STGATEKEY.NET’s entire obligation and Subscriber’s exclusive remedy with respect to any infringement, misappropriation or other violation of third party rights.
6.3 Indemnity Requirements. The party seeking indemnity under this Section 9 (“Indemnitee”) must give the other party (“Indemnitor”) the following: (a) prompt written notice of any claim for which the Indemnitee intends to seek indemnity, (b) all cooperation and assistance reasonably requested by the Indemnitor in the defense of the claim, at the Indemnitor’s sole expense, and (c) sole control over the defense and settlement of the claim, provided that the Indemnitee may participate in the defense of the claim at its sole expense.
7. LIMITATIONS OF LIABILITY
7.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND
REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY, WHETHER IN TORT,
CONTRACT, OR OTHERWISE, SHALL 1STGATEKEY.NET OR ITS SUPPLIERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR LOSS OF PROFITS, LOSS OF GOODWILL OR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR DAMAGES FOR GROSS NEGLIGENCE OF ANY CHARACTER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR FOR ANY OTHER INDIRECT DAMAGE OR LOSS. IN NO EVENT SHALL 1STGATEKEY.NET OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGE IN EXCESS OF THE LICENSE FEE PAID FOR THE SERVICES, EVEN IF 1STGATEKEY.NET OR ITS SUPPLIERS SHALL HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
8.1 Relationship. No agency, partnership, or joint venture is created as a result of this Agreement and neither party has any authority of any kind to bind the other party. 1STGATEKEY.NET may use Subscriber’s company name and logo on 1STGATEKEY.NET website and further 1STGATEKEY.NET may work with Subscriber to develop a public case study, with final content subject to Subscriber’s review and final approval. Subscriber shall provide an approved quote about its selection and/or use of 1STGATEKEY.NET, for publication in a blog, press release or other online post.
8.2 Assignability. Neither party may assign its right, duties, and obligations under this Agreement without the other party’s prior written consent, except that 1STGATEKEY.NET may assign this Agreement to a successor to all or substantially all of 1STGATEKEY.NET’s related assets or business.
8.3 Subcontractors. 1STGATEKEY.NET may utilize a subcontractor or other third party to perform its duties under this Agreement so long as 1STGATEKEY.NET remains responsible for all of its obligations under this Agreement.
8.4 Notices. Any notice required or permitted to be given in accordance with this Agreement will be effective if it is in writing and sent by certified or registered mail, or insured courier, return receipt requested, to the appropriate party at the address set forth in the Quote, with the appropriate postage prepaid. Either party may change its address for receipt of notice by notice to the other party in accordance with this Section 8.4. Notices are deemed given two (2) business days following the date of mailing or one (1) business day following delivery to a courier.
8.5 Force Majeure. Neither party will be liable for, or be considered to be in breach of or default under this Agreement (other than with respect to payment obligations) on account of, any delay or failure to perform as required by this Agreement as a result of any cause or condition beyond its reasonable control, including denial-of-service attacks, strikes, shortages, widespread security breaches (e.g., heartbleed bug), riots, fires, flood, storm, earthquakes, explosions, acts of God, war, terrorism, and governmental action (“Force Majeure”) so long as that party uses all commercially reasonable efforts to avoid or remove the causes of non-performance.
8.6 Governing Law. This Agreement will be interpreted, construed, and enforced in all respects in accordance with the local laws of the State of Texas, U.S.A., without reference to its conflicts of law rules and not including the provisions of the 1980 U.N. Convention on Contracts for the International Sale of Goods. Both parties agree to submit to the exclusive personal jurisdiction of the federal and state courts located in Denton County, Texas ( U.S.A.) for the purpose of resolving any dispute relating to this Agreement or the relationship between the parties. In any action or proceeding to enforce rights under this Agreement, the prevailing party will be entitled to recover its reasonable costs and attorneys’ fees.
8.7 Severability. If any part of this Agreement is found to be illegal, unenforceable, or invalid, the remaining portions of this Agreement will remain in full force and effect. If any material limitation or restriction on the use of the 1STGATEKEY.NET Services under this Agreement is found to be illegal, unenforceable, or invalid, Subscriber’s right to use the 1STGATEKEY.NET Services will immediately terminate.
8.8 Entire Agreement. This Agreement, including the Quote, is the complete and exclusive statement of the mutual understanding of the Parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement. To the extent of any conflict or inconsistency between the terms of this Agreement and the Quote, the terms of the Quote shall prevail. All waivers and modifications to this Agreement must be in a written agreement signed by an authorized agent of both parties. 1STGATEKEY.NET will not be bound by, and specifically objects to, any term, condition, or other provision that is different from or in addition to this Agreement (whether or not it would materially alter this Agreement) that is proffered by Subscriber in any receipt, acceptance, confirmation, correspondence, or otherwise, unless 1STGATEKEY.NET specifically agrees to such provision in writing and signed by an authorized agent of 1STGATEKEY.NET.